Refund Policy
Thank you for shopping with Aqua Filtration, operated by EMZ LOGISTICS LTD.
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help with our 30-day refund policy.
1. Returns
You have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition that you received it — unused, unopened, and in its original packaging.
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Include the receipt or proof of purchase.
To start a return, please contact us at maharkhaliqdaad905@gmail.com with your order number and reason for return.
Once your request is approved, we’ll provide return instructions and the return address.
2. Non-Returnable Items
Certain types of products cannot be returned, including:
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Used or damaged items not caused by our error.
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Items not in their original packaging.
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Sale or clearance items.
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Gift cards or downloadable products.
If you’re unsure whether your item qualifies, please contact us before sending it back.
3. Refunds
Once we receive and inspect your return, we’ll notify you by email.
If your return is approved, a refund will be processed to your original payment method within 5–10 business days.
Please note:
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Shipping costs are non-refundable.
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If the return is due to our error (wrong or defective item), we’ll cover the return shipping cost.
4. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, contact us at maharkhaliqdaad905@gmail.com and we’ll arrange it for you.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check your bank account again.
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Contact your credit card company or bank — it may take some time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, please email us at maharkhaliqdaad905@gmail.com.
6. Return Shipping
Unless the return is due to an error on our part, customers are responsible for paying return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
7. Contact Us
For any questions regarding returns or refunds, contact us:
Aqua Filtration
Operated by EMZ LOGISTICS LTD
📍 Office 14778, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
📧 maharkhaliqdaad905@gmail.com
📞 +44 7511 33075